Introduction to Chatbots

Definition of Chatbots

Chatbots, also known as virtual agents or virtual assistants, are computer programs designed to interact with people in conversations.

These digital entities can answer questions, provide assistance, perform specific tasks, and even simulate human-like conversations. What sets it apart from other applications and automated systems is its ability to interpret the user’s natural language and respond in a consistent manner.

The Role of Chatbots

One of the key tasks of chatbots is to facilitate and improve user experience in various areas. They can be used to provide fast and efficient customer support, automate repetitive business tasks, and provide information and support in healthcare and education.

Additionally, chatbots can reduce operational costs and provide uninterrupted 24/7 service.

History of Chatbots

The history of chatbots has its roots in the fields of artificial intelligence and cognitive computing. His one of the oldest known chatbots is Eliza. This was developed in his 1960s to simulate a therapeutic conversation.

After that, chatbots such as “ALICE” and “Jabberwacky” had a great influence on the further development of these companies. As technology advances, modern chatbots use machine learning algorithms to understand and respond to messages, making them more sophisticated and useful than their predecessors.

In summary, chatbots are an integral part of our daily digital interactions. Originating from the concepts of artificial intelligence and cognitive computing, they have evolved into valuable and efficient tools in various fields.